Welcome to the Lace.ai training hub! Whether you are a Call Center Manager looking to optimize coaching or a CSR ready to hit your targets, we have a live session designed for you.

Join our Customer Success team and industry experts to unlock the full potential Lace.

🗓 September Sessions:

CSR Enablement: Welcome to Lace!

Target Audience: CSRs

In this training, we'll highlight the vital role CSRs play in a profitable business. We will show you how to navigate Lace and how we will help you do the best work of your career. Your leadership team is investing in YOU, and we are here to support you every step of the way.

Agenda:

• How to navigate the Lace interface

• Where to focus your energy for maximum results

• Understanding your Playbook Score and Success Rate

• Live Q&A

Upcoming Live Session: Register Here

Can't make a live training? Check out our on-demand sessions here:

• Call Center Manager Training: Overcoming Objections and Second Chance Leads

• Success with Lace: Call Center Manager Enablement

• Success with Lace: Second Chance Leads Deep Dive

• Success with Lace: Data-Driven Coaching with Lace

• CSR Training and Enablement