Resources & On-Demand Library
Last updated: July 17, 2026
Below are downloadable resources and on-demand enablement sessions designed to help your team maximize Lace. Everything from how to track ROI from recovering lost leads, to coaching frameworks that are proven to take your CSRs to the next level can be found here.
Each resource below can be downloaded and shared with your team. If you have any questions, please reach out to you Customer Success Manager on best practices, tips, and tricks!
For ServiceTitan Customers:
🔄 Learn how our bi-directional integration with ServiceTitan can help reduce human error and give your team valuable time back in their day. Once enabled, Lace will automatically classify calls for your team, allowing you to use Lace as your single source of truth.
🛟 The Call Saver Dashboard helps teams stay on top of their lead recovery efforts. Use this dashboard to understand which leads need follow up, track time to respond, and revenue recovered from speedy and successful follow-ups.
🔥 Leverage the different in-product alerts to prioritize follow ups to anyone who needs attention and know where your leads are in the recovery process. Hint: Go find your Hot Leads and call them back ASAP!
⏰ The Revenue Huddle is a proven CSR coaching framework that when time and resources are limited, can boost team performance and highlight what's working with your team, and where to focus your coaching time.
💰 Learn how Call Center Manager use Lace to quickly act on qualified/unbooked leads. These strategies are being used by some of our top performing teams. Incorporate these strategies and you too could find yourself recovering $120k in just one month!
🙌 Who doesn't love a game of BINGO!? Lace Bingo is not for the weak. It has been designed to be difficult and give you ideas on how to keep your team pumping on all cylinders. Incorporate some incentives or mix up the squares as you see fit!
🎯 We've heard all sorts of fun ways teams have turned the coaching and call data in Lace into fun team challenges. The Gamification Playbook shares ideas from actual Lace customers on how they keep their teams performing at the top of their game.
🔔 Never miss a beat! Lace can trigger email notifications to whoever on your team needs to be tuned into key moments in the call center. Think: High-Value qualified/unbooked leads or upset customers that need some extra love.
🎧 Designed to help guide 1:1 coaching sessions with your CSRs leveraging Lace. The Call Review Form is the foundation of building up any CSR who wants to lean into Lace coaching feedback and level-up.
🥇 Wondering how to crack 90%+ Success Rate? The following guides are how top teams attack second chance leads and ensure every lead gets a thoughtful, timely follow up while leaning into your team's specific culture.