Webex access

Last updated: September 10, 2025

Lace for Call Center Service App ↔ Webex Integration Authorization

  1. The Webex Contact Center Administrator needs to login to the Webex Admin Control hub

  2. Go to Management → Apps → Service Apps

  3. Select the Lace for Call Center service app

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  1. Click on the Authorization toggle and then Save as shown here

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After completing this step, send an email to support@lace.ai to notify us that the permissions have been granted and we will complete the integration.