CallTrackingMetrics Access

The following steps require admin-level access in the CTM account.

1. Access Key & Client Secret (API credentials)

These live in CTM’s API settings.

Steps:

1. Log in to CallTrackingMetrics

2. Go to Settings (top-right menu)

3. Navigate to Integrations → API Credentials
   (In some accounts: Settings → API & Webhooks)

4. If credentials already exist:

   • You’ll see an Access Key and Client Secret

5. If not:

   • Click Create New API Key

   • Give it a name (e.g., “Lace Integration”)

   • Copy both values immediately
     ⚠ Client Secret is usually only shown once

Permissions tip:
Make sure the API key has access to the data you need (calls, forms, attribution, etc.).

2. Account ID

There are a few reliable ways to get this.

Option A: From the URL (fastest)

1. Open your CTM account

2. Look at the browser URL — it will look something like:

   https://app.calltrackingmetrics.com/accounts/123456/dashboard
   

3. The number (123456) is your Account ID

Option B: From Account Settings

1. Go to Settings

2. Open Account Settings or Account Details

3. The Account ID is usually listed there directly

Option C: Via API page

Sometimes CTM shows the Account ID on the API Credentials page as well, especially if you manage multiple accounts.

Common gotchas

• Agency / multi-account setups:
  Make sure you’re pulling credentials from the correct account, not a parent or child account.

• Permissions:
  If you don’t see API settings, you may need an admin to grant access.

• Security:
  Store the Client Secret securely (password manager, vault, etc.).